At Musings of a Reader, we take care to ensure that every order reaches you in excellent condition. Our products are made to order, and we want you to have a positive shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Refunds

We accept refund requests only under the following circumstances:

• The product arrives damaged.
• The product has a manufacturing defect.
• You receive an incorrect product that does not match your order.

Refund requests must be submitted within 7 calendar days of delivery.

All requests are subject to verification and approval.

2. Non-Eligible Refund Requests

As our products are made to order, we do not accept refund requests for:

• Change of mind or personal preference.
• Incorrect size, colour, or design selected by the customer.
• Products damaged through misuse, improper handling, or normal wear and tear.
• Minor variations in colour or appearance resulting from differences in screen displays.

This does not affect any rights available to customers under applicable consumer protection laws.

3. How to Request a Refund

If you receive a damaged, defective, or incorrect product, please contact us at:

Email: musingsofareader@gmail.com

Subject: Refund Request – Order #[Order Number]

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the damage, defect, or incorrect item.
• Photographs of the packaging, where relevant.

We will review your request and contact you regarding the next steps.

4. Refund Approval and Processing

Once your request has been reviewed and approved, we will initiate a refund to your original payment method.

The time taken for the refunded amount to appear in your account may depend on your bank or payment provider.

We offer refunds only for eligible claims. Product replacements are not available.

5. Returning Products

Please do not send any products back without contacting us first.

If a physical return is required to process an approved claim, we will provide instructions.

6. Order Cancellations

As products are made to order, cancellation requests may not be possible once production has begun.

Please contact us as soon as possible if you need assistance with an order cancellation.

7. Shipping

We offer free shipping across India, with no minimum order value.

We currently do not offer international shipping.

8. Contact Us

For questions about refunds, returns, or your order, please contact:

Musings of a Reader

Email: musingsofareader@gmail.com

Website: https://musingsofareader.com/